Shipping of Purchases
Threads of Life ships via DHL from Indonesia and receipt of shipment will require a signature. Orders are shipped within 3 working days of receiving your order and payment. You will be sent a tracking number and delivery estimate by DHL but shipments may be delayed by Customs at the port of entry into your country, and such delays are outside the control of Threads of Life or DHL.
Customs Duty and VAT on Purchases
The price you pay to Threads of Life includes Customs duty and Sales Tax on the articles purchased, and Sales Tax on the shipping. Once you have paid Threads of Life, your order will be delivered to you with no further charges.
Shipping Address Errors
A fee will be applied to all orders where: the incorrect address has been provided by the customer and the package is returned as undeliverable, an invalid or incomplete address has been provided by the customer resulting in a surcharge from the carrier, a change of address results in the refusal or non-delivery of an order, an APO (Army Post Office) or FPO (Fleet Post Office) address has been provided as the shipping address, or a PO Box has been provided as the shipping address. The fee will consist of a USD 10.00 handling charge plus any applicable costs related to re-routing, forwarding, or redelivery. Please note that there is no charge for address changes that are made before an order is shipped.
Shipping of Returns
We recommend shipping any returns via a service that offers tracking and insurance, such as DHL or FedEx, or via Express Mail at the Post Office. When using a courier, the buyer will assume all costs for Customs Duty and Sales Tax upon re-entry into Indonesia.
Customs Duty and VAT on Returns
Indonesian Customs has no provision for re-import of returned goods. All returns will incur Indonesian Customs Duty and Sales Tax upon arrival. When shipping goods back to Threads of Life, the buyer will assume responsibility for paying these duty and tax costs through their shipper or courier. Any Customs Duty and Sales Tax incurred by Threads of Life on returns will be deducted from any reimbursement.